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I want to return something

Retoure

If you want to return something, you've come to the right place. This is our returns portal. We offer our BROs 100 days of free return shipping.

To return something, you can use our automatic returns portal. After you have filled out the information and registered the return shipment, you will automatically receive your shipping label and can send the goods back to us.

This way

Please note: If you have taken FREE gifts with your order, you must return the respective gifts in accordance with the scale. Otherwise, we will deduct the normal purchase price from the refund amount.

Other topics

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

Tips for packing

Here are a few tips on how to best package your return shipment so that your property does not get damaged. Properly packaging the package is the be-all and end-all so that it arrives safely with us.

  • Masking tape and tape are not enough!
  • Newsprint is not cushioning material, but it is good for filling cavities.
  • Make sure that the old shipping label is unrecognizable.
  • Secure the contents with bubble wrap.
  • Use decent packing tape, preferably a layer more.

Werkzeug kauft man bei den BROs

Sei kein Kunde, sei ein BRO! ❤️ Wenn Du auf der Suche nach Werkzeugen von Premium-Herstellern wie Makita, Bosch, Festool, Milwaukee, Metabo & Co bist, führt Dich kein Weg an der TOOLBROTHERS-Family vorbei. Wir bieten unseren BROs beste Preise, GRATIS Geschenke, Next-Day Lieferung, BROdeals, persönlichen Service und mehr. Sammel bei jeder Bestellung BROpoints und tausche diese gegen Rabatte ein. Schau auf Social Media vorbei, und lerne die BROs hinter Deiner Bestellung kennen und eins ist versprochen: So eine Company findest Du kein zweites Mal

  • <strong>Personalized support</strong>

    Personalized support

    Unlike many other platforms, we offer you personal advice and service that supports you at all times.

  • <strong>Fast delivery</strong>

    Fast delivery

    We make sure that you receive your order usually within 2 - 3 business days. We work with selected retailers to make this happen.

  • <strong>Best Prices</strong>

    Best Prices

    For each item with this symbol, you will currently receive the best online price (for the german market) from us. You can find the exact information on this on the product pages.

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Verpasse nie wieder ein Angebot, Deal oder Update.

Preisvergleichs-Portale und Suchmaschinen verlangen bei jedem Kauf hohe Gebühren – oft über 20 % des Verkaufspreises. Diese Kosten zahlen am Ende immer die Kunden. Wir gehen einen anderen Weg: Statt Werbebudgets an große Plattformen zu zahlen, investieren wir lieber in faire Preise, BROpoints, Geschenke und exklusive Bestpreis-Deals, die Du nur direkt bei uns findest. Ohne Zwischenhändler. Ohne Aufschläge. Direkt für dich.

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