🔋GRATIS PROCRAFT Akku Aktion!

I want to return something

Retoure

If you want to return something, you've come to the right place. This is our returns portal. We offer our BROs 100 days of free return shipping.

To return something, you can use our automatic returns portal. After you have filled out the information and registered the return shipment, you will automatically receive your shipping label and can send the goods back to us.

This way

Please note: If you have taken FREE gifts with your order, you must return the respective gifts in accordance with the scale. Otherwise, we will deduct the normal purchase price from the refund amount.

Other topics

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

Tips for packing

Here are a few tips on how to best package your return shipment so that your property does not get damaged. Properly packaging the package is the be-all and end-all so that it arrives safely with us.

  • Masking tape and tape are not enough!
  • Newsprint is not cushioning material, but it is good for filling cavities.
  • Make sure that the old shipping label is unrecognizable.
  • Secure the contents with bubble wrap.
  • Use decent packing tape, preferably a layer more.

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